About Us

To make transformation programmes work we focus on the people and process aspects using the technology to enable ‘best practice’. Our approach to designing change programmes is technology neutral, facilitates a challenge to existing custom and practice and engages you in the design and implementation process.

We use our extensive experience and public domain ‘best practice’ to develop a future vision for the business. We describe how we envisage business processes will be enacted in the future and then define the gap between this vision and present practice. Where a technology change has prompted the need to review the business then we also aligned the process model with the chosen technology.

This avoids some of the major problems inherent in many major ERP projects (ERP – The Implementation Trinity: click here); provide business leaders with an understanding of their business from the process perspective (What Business Processes can do for Business Leaders: click here).

Our approach defines the governance model that manages these processes described through business rules, management of process performance (KPI’s) and management systems; including the reporting needs of the business (IT is not the silver bullet: click here).

We focus all our work on the development of the client through workshops, training sessions and mentoring and continuous communication, enabling them to take the implementation and subsequent continuous improvement into business as usual with confidence (Moving Mountains: click here).